UPS Lies Part III-Last episode

 

Today, on our way back to Argelès from Geneva, we stopped at the local UPS access office. Our book was there. It was a miracle. They had told us it would be EXCEPT earlier they told us many times they couldn't leave it there.

It has been a month of lies. Here's an incomplete sample.

• They tried to deliver it but no one was home. We work from home and were there when they claimed to try to deliver it. We have both a doorbell and a dog that barks at leaves in the street and anything that comes to the door. No notice of a delivery slip was left.
• They would deliver between 17:00 and 19:00. They didn't,
• They would deliver it tomorrow. They gave times. They didn't.
• They said that they would deliver it on the 23rd to our home after being told many times we wouldn't be there until the 26th.  
• It was in Perpignan, 20 minutes or so from us depending on traffic, they claimed.
• It was sent from Perpignan to Montpellier, they said. That was the wrong direction if, in deed, it was true.

The on-line form and the humans contradicted itself/herself/himself at different times.

I now have the book I ordered, my book, 300 Unsung Women. Miracle or miracle.

The entire experience has been one of corporate incompetence.

If this were the first time, it would be bad enough. Last year we'd ordered ten books. They said they tried to deliver it three times, but no one was home. No notice of delivery slip. We tried to arrange after the 2nd time to have it dropped off at a restaurant at the corner of our street. They claimed they tried but couldn't. Instead they destroyed the 10 books.

When we told friends about our experience, there was eye rolling and comments, that it was normal for UPS. I won't use the word service. It does not belong anywhere near that company.

UPS management should review their system from pick up to arrival at the customer's house or use their access centers. They need to have an on-line system that works. What they are doing now sucks. In France, it can be difficult to fire people, but everyone involved should be let go and a team (including those that can fix their computer system) should be let go.