I hate UPS

I am so frustrated with UPS. I'm waiting for a book delivery. We paid for premium delivery. 

We have the tracking number and followed our package to Perpignan, the closest city to us.

For three days they have said that they could not deliver because twice no one was home and today the delivery was refused. All three times we've been home when they lied about trying to deliver. We work from home. It is a small apartment facing the street and we have a barking dog. 

The street is in a French village and one car width wide. We could not have missed hearing them if they knocked or if they'd rung the bell. 

There was never notification in the mail box.

Today we were home and stayed near the door. What terrible service.

Last year the same thing happened. Three alleged delivery attempts when we were home. Three lies.  

Writing this essay is the only outlet I can think. 

I see they are about to lay people off. I would suggest they start over and create a system that works, because this is not acceptable.