K.I.S.S.

K.I.S.S. Keep it Simple Stupid

My lovely husband bought me a food processor for Geneva. We have one for Argelès. Only it didn't work.

Today we took it back to exchange it.

Simple?

Wrong!!!

The client service woman was probably in her mid twenties, long black hair and very attractive. "Pas de problème," she said.

She took out a pamphlet with a number to call to get a code. Once we had the code we could either exchange the food processor or get a refund.

Rick's mobile wouldn't connect.

She tried her phone.

No answer.

She explained if it wasn't broken, we could have exchanged it. I admired the way she kept her cool. I wasn't going to harass her.

"Forget," we said. "I know it isn't your fault, it's the process dur," the phrase the French use to explain the many steps one has to go through to accomplish even the simplest task.

"I know it isn't your fault," I said. "Please tell your manager, you've lost a customer forever because of the process dur.

The food processor is back home with us.We will probably just throw it out.